Several months ago I blogged the worst customer experience I ever had while trying to get information from AT&T. Well, once again I am blogging about AT&T customer support, but this experience was the exact opposite.
I had a simple technical question (pertaining to GSM network frequencies), and I knew that calling the toll-free number would be a waste of time. I was browsing the AT&T forums to see if anyone else had asked a similar question, and noticed a Tech Support Chat live forum. The chat window is a Java applet, and customers (it prompts for your AT&T wireless number to ensure that you are in fact a customer) can post messages which are queued and responded to. I posted my question, received a response less than a minute later, posted a follow-up question, and again received an almost immediate response. I am more than impressed. If you need AT&T Wireless tech support, try the live forum at http://support.attwireless.com/awswls/support/index.jsp (and if you see an AT&T rep with the nick "Spalding" you'll be in good hands).
We're not yet officially accepting Blackstone beta applications, but Tim Buntel blogged the application URL last week (http://buntel.com/blog/index.cfm?mode=entry&entry=ED6B51CA-4E22-1671-588F1BE8B0B89CAD), so what the heck ...
To apply for the Blackstone beta ahead of the rush, go to http://www.surveymonkey.com/s.asp?u=1282566342.
"T-Mobile International and Macromedia (Nasdaq: MACR) today announced a strategic partnership to bring more expressive multimedia and interactivity to handsets. As a result of the partnership, Macromedia Flash Lite 1.1 will power News Express, T-Mobile’s new mobile multimedia news service initially being launched in the UK, Germany and Austria today. Flash Lite is a version of Macromedia Flash Player specifically developed for mobile phones so that mass market phones can benefit from the power of multimedia Flash experiences. For more information on Flash Lite, visit www.macromedia.com/go/flashlite." Full press release at http://www.macromedia.com/macromedia/proom/pr/2004/t-mobile.html.
